If you’re paying off student debt, you may not be able to rely on the company that manages your loan to help you select the best repayment option—or even give you accurate information about how much you owe.
A recent report by the U.S. Department of Education’s Office of Inspector General found that the companies the department pays to manage and collect payments on federal student loans—known as loan servicers—failed to provide borrowers with accurate information about repayment options. Some also miscalculated payment amounts for borrowers.
Borrowers should keep track of the balance, payment history, loan servicer and repayment status for each loan. Before consolidating federal student loans or switching repayment plans, visit www.studentaid.ed.gov/sa/repay-loans/understand/plans to confirm information you’ve received from your loan servicer.
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If you find an error or have other problems with your loan servicer, file a complaint on its website. If you don’t get a response, file a complaint with the Department of Education at https://feedback.studentaid.ed.gov. Depending on where you live, you may also be able to get help from a state student loan ombudsman.
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