Amazon likely has you hooked at free shipping and free returns. Impulse shoppers everywhere love the site because, hey, you have nothing to lose when trying out products from the online retailer. After all, if you're one of the more than 200 million members of Amazon Prime worldwide, you get free shipping plus lots of other Prime benefits. And it’s free to return items sold and shipped by Amazon.com. Not so fast.
There's a catch. Before you hit "add to cart" to fill your virtual shopping cart, be aware that certain items can't be returned to Amazon — no way, no how, forget about it. So before adding another can't-live-without item, make sure you fully understand the e-commerce giant’s return policy.
Amazon's return policy
Amazon's standard return policy allows customers to return most items sold and fulfilled by Amazon within 30 days of receipt, for a partial or full refund. In fact, now, you have the option to return unwanted Amazon purchases to your local Kohl's department store (which is usually free) instead of through the mail or UPS.
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Amazon's return policy is more generous for holiday purchases: Most items shipped by Amazon between November 1 and December 31 can be returned through January 31 of the following year. This policy may vary for certain purchases — or for items not shipped by Amazon.com.
Amazon is quick with refunds, too. In most cases, you'll get it as an "advance" as soon as the shipper scans the bar code on the return label you've taped to your package. Keep in mind, if you have already received a refund and are expected to return the item, you will be charged if the item is not sent back. Also, if you purchased an item from a seller other than one fulfilled by Amazon, and it is eligible for Amazon Prime, that item is subject to the same return policies as items fulfilled by Amazon.com.
If you order via Alexa voice shopping, you can return non-digital products to Amazon for free. For accidental digital purchases via Alexa, contact customer service for a refund (and deletion of the product) within seven days.
Keep in mind that return policies for merchandise sold and shipped by third-policy sellers on Amazon.com can vary, so read each seller's fine print.
Items you can't return to Amazon
Some products, though, simply can't be sent back to Amazon. Take a look:
- Amazon Bulk Liquidations Store items are final sale and not returnable
- Amazon Fresh and grocery products can't be returned
- Amazon Pharmacy does not accept returns (including 6-month supplies of medication or if your prescription changes). Although, if there are issues with your medication, for example, if it’s been tampered with, contact Amazon Pharmacy Customer Care at 1-855-745-5725
- Computer laptops, desktops and Kindles (but only if more than 30 days after delivery)
- Some health and personal care items, including items with damaged safety protection seals (but may be refundable)
- Customized products (unless there is damage, defect or an error, such as misspellings)
- Digital music downloaded from the Amazon Digital Music store
- Gift cards (except as required by law)
- Groceries (including Amazon Fresh and grocery items, though refunds or replacements are possible in cases of spills or spoilage)
- Hazardous materials, including flammable liquids or gases
- Items with special shipping instructions
- Some Jewelry items
- Live insects (Amazon sells everything from ladybugs to Madagascar hissing cockroaches, none are returnable but may be refundable)
- Online subscriptions after you access them
- Pet food (but may be refundable)
- Photos printed from Amazon Photos (but may be refundable)
- Prepaid game cards
- Prepaid phone cards
- Products missing the serial number or universal product code (UPC)
- Software and game downloads, as well as other digital purchases from the Amazon Appstore and open software.
- Videos downloaded from Amazon Prime Video If ordered by mistake, you can get a refund if you contact Customer Service immediately and you haven't accessed the download.
Amazon physical store return policies
If you shop at one of Amazon's physical stores, you can return most items purchased for a full refund within 30 days of purchase, subject to Amazon's other return guidelines listed below.
- Gift Cards are not returnable (except as required by law).
- Magazines/ newspapers are not returnable.
- Grocery items and alcohol are not returnable to Amazon (but may be refunded or replaced).
- Hallmark-branded items are not returnable.
- Gift recipients can return a gift with the order.
Some returns made in-store may be refunded as a Gift Card. See an in-store associate for more details.To learn more about refund processing times, visit About Refunds.
If you received an email receipt, or if the item you purchased appears in Your Orders, you have the option to return the item by mail. To return by mail, visit the Online Return Center to start your return. If the item doesn't appear in Your Orders, you may be able to request a gift return using your order number in the Online Return Center. If you don't have an Amazon.com account and need to request a return: Contact Us
Amazon’s return policy for electronics
Amazon can be a stickler about returns of certain high-value items, including jewelry, collectibles and electronics. Review the product detail page for specifics. Laptop and desktop computers, as well as Kindle e-readers, must be returned within 30 days of purchase.
Amazon operates a trade-in program that lets you sell back eligible items, including electronics such as video games and Kindles (as well as books). Shipping is free, and you'll be paid with an Amazon.com gift card.
Apple-branded products must be returned within 14 days of delivery. Note, Amazon will test products that are returned if the reason you've given for returning them was that the device would not start. You risk paying a 15% fee of the product's sale price if the product is tested and found to be working.
Make the most of your non-returnable Amazon purchases
So what can you do if an item isn't returnable or you miss the return window? Re-gifting is one option. Another option may be giving the item to charity, which might allow you to get a tax break for your charitable donation. Sell back your unwanted gift cards to reputable card-swap sites such as CardCash, Raise, or GameFlip.
Of course, if you prefer to receive cash for your items, try selling them yourself on Poshmark, Craigslist or eBay. Sites such as Gazelle specialize in buying used electronics.
As for the live insects, you can't return these little critters to Amazon. We know this bugs you but sorry, you're going to have to wing it...
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