Digital Tools for Underbanked Populations
New technologies have the power to break down old barriers and provide all-around access to financial services.

Access to financial services is the backbone of economic growth and stability. While many people worldwide remain underbanked, finding it difficult to access traditional banking or credit, many barriers stand in the way of global inclusion. In many instances, these barriers take the form of stringent standards that are practically impossible for the average person to meet. The effects from this exclusion have far-and-wide effects, going as far as to significantly limit the individual’s ability to save, invest or develop tangible assets.
However, digital tools are beginning to reverse the order of traditional financial services; new and inclusive channels of finance are opening. Mobile banking apps, digital wallets and alternative credit platforms carry the promise of new ideas for helping underserved communities. These tools can deliver a more available, low-cost and user-friendly way to address their finances and allow financial sector approaches to get to regions where traditional banking infrastructures are limited or absent.
Some key advantages include a cheaper and wider variety of transactions in which these underserved populations can participate. Only a smartphone and an Internet connection are necessary for a user to be able to perform basic tasks like depositing money into a bank account, transferring money online or even gaining access to credit without ever needing to enter a bank. Such measures could help open paths to livelihoods and even have the potential to help alleviate poverty.

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However, amid this progress, some challenges will arise. For example, illiteracy, a lack of trust in online platforms and very limited infrastructure can all cut down on the growth of modern financial services. There will need to be a swift answer to this problem, and given that digital finance has experienced robust growth over the past decade, it has proven to be an ideal solution to close the gaps in financial inclusion. Let’s look closer at some of the primary digital tools that have aided in more stable financial access growth.
Three key digital tools that help promote financial inclusion
Digital tools are truly lifelines for the millions of people worldwide who are often excluded from financial systems. New technologies have the power to break down old barriers and provide all-around access to financial services, elevating their reach by dispelling social and physical distance, high service fees and stringent account requirements.
In addition, they offer appealing factors like flexibility and personalization to give consumers a more specific portfolio; for instance, a microbusiness owner in a rural area can now accept digital payments and access some microloans. Such a possibility had been impossible for most in years past. These tools help solve logistical challenges while enabling individuals and communities to plug into local and global economies via real-time transactions, low fees and simple user interfaces.
1. Mobile banking apps
Mobile banking apps have ushered in worlds of difference by providing basic access to financial services; they accomplish this by transitioning traditional portal banking to operating applications on smartphones. These banking apps have modernized the banking scene by enabling transactions to be performed without the hassle of going to physical bank branches, diversifying the ability to monitor one’s bank account.
One example is Kenya's mobile money transfer system, M-Pesa, which allows peer-to-peer money transfers, bill payments and access to small loans via mobile phones. It has dramatically expanded access to banking in rural areas where conventional bank infrastructure is limited.
2. Digital wallets
Conventional credit checks have begun to give way to alternative credit platforms that make transactions more straightforward and stable while simultaneously creating a safe domain to put one's virtual cash.
Popular platforms like PayPal and Venmo allow peer-to-peer transfers and online purchases without the commitment of having to hold an actual bank account. Paytm, for example, saved the day for millions in India during pending currency reform, allowing everything from shopping to utility bills to be made with a tap (though it now is facing challenges).
3. Alternative credit platforms
Alternative credit platforms are changing how creditworthiness is determined, opening doors of opportunity for those previously denied by traditional models. Tala and Branch are platforms that look at smartphone data-spending patterns, payment history and social ties to assess credit risk and grant microloans. Tala has been able to provide instant loans to small business owners in emerging markets, often dispensing loans mere minutes after an individual applies; most importantly, all this can be accomplished without collateral or established credit history.
Tools like these are embracing a shift in the financial landscape for the better, creating an inclusive and accessible ecosystem for individuals and groups worldwide.
How industry leaders can continue the shift toward financial inclusion
Technology pioneers have seen the power of digital tools in promoting global financial inclusion. It is important to emphasize that via digital tools like mobile phones, one can achieve financial independence with a more well-rounded ability to save and invest safely. Organizations like mine are pushing this agenda through innovating, collaborating and educating to make sure that digital finance solutions truly address the issues of the underbanked.
Though challenges can arise with this new wave of technology, such as a lack of digital literacy, weak infrastructure and distrust toward technology, industry leaders can lend a helping hand by offering a firm set of tools to combat these issues. Factors like provider-managed education efforts, affordable internet access and solid data security frameworks could move mountains in presenting a more secure option for those looking to expand their financial knowledge and understanding.
In closing, industry leaders and innovators must build on what has been achieved toward democratizing access to financial services. The future of finance must focus on enhancing economic growth and empowerment across the globe for future generations.
Related Content
- Which Side of the Financial Divide Are You On?
- Beyond Financial Literacy: What You Need to Win with Your Money
- Financial planning
- Addressing America’s Financial Literacy Crisis Begins at Home
Disclaimer
The information provided here is not investment, tax or financial advice. You should consult with a licensed professional for advice concerning your specific situation.
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Clay Bethune is the Founder and CEO at Fintech Finance Group, a firm that specializes in building companies in the fintech sector.
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