How Cash App Customers Can Claim Part of a $15 Million Settlement

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Cash App customers that were impacted by data breaches and misappropriation of account information have a chance to recover some expenses, up to $2,500, as part of a $15 million settlement. The first data breach occurred in April 2022, and the second took place in October 2023. Cash App Investing denies any liability or wrongdoing of any kind associated with the claims in the lawsuit

The plaintiffs to the class action suit allege that Cash App Investing was negligent and breached other obligations to users when a former Cash App employee accessed account data without permission in 2022. In 2023, an unauthorized user accessed certain Cash App accounts using recycled phone numbers that were linked to the accounts.

According to the class action lawsuit, the former employee's actions and access to customer information resulted in 8.2 million Cash App customers' sensitive personal information being published online.

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You can only submit one claim per person, even if you have multiple Cash App Accounts. If you do have multiple Cash App Accounts, be prepared to list all of your $Cashtags on the claim form.

Who is eligible to file a claim for the settlement?

Those eligible to file for the settlement include current or former Cash App or Cash App Investing customers who used the app between Aug. 23, 2018 and Aug. 20, 2024, and suspect:

Their Cash App account was accessed by an unauthorized entity
There were fraudulent transactions on their account
That a Cash App error resolution was inadequate
That they saw sensitive personal information swiped via Cash App

How to submit a claim

To file a valid claim, Cash App users can submit a completed form by Nov. 18, 2024 for consideration. Users that were mailed or emailed a notice need to enter either a notice ID and confirmation code. You can still file a claim if you haven't received any notice by filling out this form.

The quickest way to submit a claim is online at cashappsecuritysettlement.com. Forms can also be submitted through the mail. You can print a form from the Settlement website and mail it to the Claims Administrator at the address on the form. Claim Forms are also available by calling 1-866-615-9740 or by writing to: Cash App Security Settlement Administrator 1650 Arch Street, Suite 2210 Philadelphia, PA 19103.

Expenses you can recover

Ultimately, settlement amounts will be determined by how many people file valid claims by the deadline. The maximum amount you can recover is $2,500. There are three classes of expenses eligible for reimbursement; out-of-pocket, lost time and transactional losses.

You'll need to provide third-party documentation showing what transactional losses occurred and any steps taken to report it. You can submit evidence of correspondence with Cash App relating to the incident, a police report, a report with your bank or credit union, or a report to the FTC or other government agency.

Swipe to scroll horizontally

Damages available for losses incurred on or after 8/23/2018 and on or before 8/20/2024
Type of loss	Maximum amount allowed	Costs associated with:
Out-of-pocket losses	$2,500	credit monitoring or identity theft insurance, requesting a credit report, credit freeze,
Row 1 - Cell 0	Row 1 - Cell 1	canceling a payment card and/or obtaining a replacement payment card
Row 2 - Cell 0	Row 2 - Cell 1	closing a bank account and/or opening a new bank account
Row 3 - Cell 0	Row 3 - Cell 1	unrefunded overdraft and/or overdraft protection fees, late and/or missed payment fees and/or charges
Row 4 - Cell 0	Row 4 - Cell 1	Miscellaneous expenses such as postage fees, long-distance phone charges, express mail, and other incidental expenses
Row 5 - Cell 0	Row 5 - Cell 1	Row 5 - Cell 2
Lost time	up to three (3) hours at a rate of $25.00 per hour	for time spent mitigating losses
Row 7 - Cell 0	Row 7 - Cell 1	Row 7 - Cell 2
Transaction losses	Row 8 - Cell 1	unauthorized or fraudulent transactions

How to get more information

If you have any questions or want more information, you call the Settlement Administrator at 1-866-615-9740, write to the Settlement Administrator via mail to Cash App Security Settlement Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103 or via email to info@cashappsecuritysettlement.com.

A final approval hearing is scheduled on Dec. 16, 2024 at 9:30 am PT. You can check the settlement website here and the Court’s docket for updates.

You may exclude yourself from the settlement by mailing a written notice to the Settlement Administrator, postmarked on or before Nov. 1, 2024

Donna joined Kiplinger as a personal finance writer in 2023. She spent more than a decade as the contributing editor of J.K.Lasser's Your Income Tax Guide and edited state specific legal treatises at ALM Media. She has shared her expertise as a guest on Bloomberg, CNN, Fox, NPR, CNBC and many other media outlets around the nation. She is a graduate of Brooklyn Law School and the University at Buffalo.