DirecTV and Disney had a face-off this month, and while it's now resolved, it wasn't without its impacts. In one corner, DirecTV, the U.S.’s third-largest pay TV provider, and in the other corner, the ultimate media giant, locked in a dispute over the terms of a new distribution deal for Disney-owned content.
The companies failed to resolve their differences before DirecTV’s rights to carry ESPN, ABC and other Disney-owned programming expired, which meant some channels went dark at the start of September — part-way through the US Open tennis tournament and just as NFL and college football seasons were getting underway.
The content blackout affected around 11 million customers for nearly two weeks. This past weekend, the companies announced they'd reached a preliminary agreement, and Disney networks were restored for DirecTV customers.
Sign up for Kiplinger’s Free E-Newsletters
Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to your e-mail.
Profit and prosper with the best of expert advice - straight to your e-mail.
During the blackout, DirecTV offered impacted customers a $20 credit they had to go claim. Now that the blackout is over, however, the credit is no longer on offer.
How to get a DirecTV blackout credit
Any time you are missing channels you should have on DirecTV, like with this blackout, you can head to the company's TV Promise page to see if you're eligible for a credit.
On that page, you select your TV service from the drop-down menu and enter your zip code. Next, select the "Search" button to check for service disruption in your area and see if you're eligible for a one-time credit offer. Third, if you do qualify, go to the "Explore bill credits" section of the TV Promise page and select the appropriate button to initiate a $20 credit.
Now that the Disney blackout is over, if you search your information, you'll likely see there are no available credits, since the channels have been restored.
But if you already applied for the credit and are wondering where it is, DirecTV advised: “Blackout credits can take up to two billing cycles until they appear on your DIRECTV bill. If you currently have a pending blackout credit on your bill, you’ll need to wait for the next bill cycle to request a new blackout credit.”
Will a blackout happen again?
As well as all ESPN network channels and ABC-owned stations, Disney-branded channels Freeform, FX and National Geographic channel went dark on DirecTV for almost two weeks. Last year, a similar disagreement between Disney and Charter Communications, which owns the Spectrum TV service, lasted 12 days.
The new deal between DirecTV and Disney, according to Variety, is preliminary, but the channels are restored "while both parties work to finalize a new, multiyear contract." The hope is that if this is a multiyear contract, customers won't face a similar situation at least for a few years.
Meanwhile, DirecTV customers will have to pay more for the service soon. The company announced new prices will be taking effect October 6.
Related Content
-
Earnings Season: Live Updates and CommentaryFourth-quarter earnings season is getting underway, and Wall Street is keeping a close eye on both results and guidance.
-
'Pickleball Tax' Battle Heads to CourtState Tax The pickleball controversy continues as a nonprofit organization takes legal action against “illegal” taxes.
-
How to Organize Your Financial Life (and Paperwork)To simplify the future for yourself and your heirs, put a financial contingency plan in place. The peace of mind you'll get is well worth the effort.
-
Saving for Your Emergency Fund: As Easy as 1-3-6An emergency fund that can cover six months' worth of expenses is far easier to build if you focus on smaller goals at first.
-
Blowout December Jobs Report Puts Rate Cuts on Ice: What the Experts Are SayingJobs Report The strongest surge in hiring since March keeps the Fed on hold for now.
-
The Wrong Money Question to Ask After Trump's ElectionIf you're wondering what moves to make with a new president moving into the White House, you're being dangerously shortsighted. Here's what to do instead.
-
All About Six Types of Auto Insurance CoverageDo you know what your auto insurance policy covers? Here's a primer on some coverage categories, along with examples of how each type of coverage works.
-
Why You Should Check Your College's Financial HealthColleges throughout the country are struggling financially as enrollment shrinks and expenses rise, making it important to check the financial health of the college your or your child is attending.
-
Where to Store Your Cash in 2025Take a fresh look at budgeting and savings opportunities for where to store your cash this year, to ensure you leave no stone unturned.
-
Financial Planning: Sisters Should Be Doin' It for ThemselvesMore and more women are ringin' on their own financial bells (with apologies to Aretha Franklin and Eurythmics) — but that demands a robust financial plan.
