For the 2024 tax filing season, the IRS piloted a tax prep and filing service where taxpayers could bypass accountants and popular software and file their federal tax returns directly with the agency — for free. The IRS Direct File limited program pilot was available to selected taxpayers in 12 states. *Update: The IRS announced in May 2024, that Direct File will become permanent.)
“The IRS is committed to delivering significantly improved services by providing taxpayers with tools, information, and assistance to make it easier to comply with their tax filing obligations,” Commissioner Danny Werfel said in a statement about Direct File.
Meanwhile, tax preparation companies H&R Block and Intuit's TurboTax have opposed the IRS getting into the tax preparation business and have lobbied against the idea for years. Recently, both companies have faced criticism and formal complaints from the Federal Trade Commission (FTC) for alleged deceptive advertising practices regarding their tax-free filing services and products. H&R Block was also accused by the FTC in February of improperly deleting customer data.
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IRS Direct File pilot
- The IRS completed its Direct File pilot for the 2024 tax filing season.
- Twelve states, mostly those without income tax (Arizona, California, Florida, New Hampshire, New York, Nevada, Massachusetts, South Dakota, Tennessee, Texas, Washington, and Wyoming) were part of the initial limited 2024 program.
- The agency says 70% of taxpayers surveyed expressed interest in a free IRS-provided tool to prepare and file taxes.
- IRS data reveal that people spend an average of about $250 to prepare their taxes.
The Biden administration allocated $15 million to the IRS in the Inflation Reduction Act to evaluate the feasibility of offering a free electronic tax preparation and filing service. The total allocation of funds to the IRS from the IRA is $80 billion over ten years, but a debt ceiling agreement reached by Congressional lawmakers last year clawed some of those funds back.
Not the same as Free File
It’s important to note that this is not IRS Free File. The proposed Direct File service would be different from IRS Free File. (That system is designed for people with income under $79,000 for the 2023 tax year.)
On the other hand, this IRS-run tax prep and filing service will ultimately be available to a wider range of taxpayers with uncomplicated returns and incomes up to around $200,000. The agency says it is designed to be as easy or easier to use than traditional tax prep software. But like IRS Free File, the IRS Direct File tax prep service is also electronic and free.
In addition to considering the feasibility of a Direct File system, a key IRS report focuses on taxpayer opinions and costs and contains independent analysis. According to the report, potential benefits and challenges associated with the implementation by the IRS of a Direct File program include:
- Improved experience and cost savings for some taxpayers who currently spend money to file their taxes either with accountants or using tax preparation software.
- Operational challenges like having in-house technical expertise and sufficient customer service to support Direct File.
- The IRS would also have to figure out how to coordinate with states — many taxpayers are used to filing their state and federal taxes at the same time.
Of course, there’s also a question of trust. The agency acknowledges that taxpayers may question IRS motives in offering a Direct File tool. People also worry about the tool impacting IRS audits and future tax enforcement.
The IRS indicates that younger people who prepare their own tax returns might be interested in Direct File. Additionally, according to the report, taxpayers who were shown a “functioning internal prototype of Direct File, developed for research purposes, reported that the software exceeded their expectations in terms of ease of use and simplicity.”
IRS Direct file a threat to TurboTax and H&R Block?
Intuit, maker of TurboTax, has previously indicated that a potential IRS tax prep service could pose a business threat. In SEC filings, the company reportedly wrote, “We anticipate that governmental encroachment at both the federal and state levels may present a continued competitive threat to our business for the foreseeable future.”
Intuit also recently settled a lawsuit over allegations that the company “tricked” taxpayers into paying for its tax software when they thought they were receiving a free version. However, as Kiplinger previously reported, in agreeing to the $144 million TurboTax settlement, Intuit did not admit wrongdoing. Earlier this year, the FTC found Intuit TurboTax engaged in deceptive advertising of its tax-free offerings. Intuit is appealing the finding. Meanwhile, H&R Block, also the subject of FTC investigation for improper handling of customer data and deceptive advertising, has previously supported proposed legislation that would have effectively banned the IRS from offering certain tax filing services.
Just before the IRS Direct File report was released last summer, Intuit stock (INTU) fell to its lowest point that month, and H&R Block stock (HRB) was down 4.8%. Recently, the IRS announced that the Direct File program will become permanent. However, it’s hard to say whether the government-run tax prep service can compete with or harm similar services provided by those and other traditional companies.
And the cost to run Direct File will be an issue. Preliminary estimates indicate that an IRS tax prep service could cost between $64 million and $249 million a year, depending on how many taxpayers use it.
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- How the IRS Will Use AI This Tax Season
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